If the utility is informed that your budget is eligible for special protection, they should try to contact you in order to arrange a payment plan. If no payment plan is agreed, the distribution company must refer the matter to HRA in order to negotiate a payment plan or payment of the account guarantee. The distribution company cannot terminate the service for 15 business days after the transfer to HRA. If HRA is unable to negotiate an agreement with the distribution company, call you and file a complaint with the CSP in an attempt to stop the termination. See pages 29-31 of this brochure describing complaints to the CSP. The termination is only allowed between 8 .m and 16 .m, from Monday to Thursday. Service should not be interrupted if the termination day or the following day is a public holiday or a closing day of the distribution company`s main office. The service cannot be interrupted for a period of two weeks around Christmas and New Year. I have never had any problems in years.
This new system, which I tried to connect, made me re-register what I did. I have 2 sites for which I pay, so when I log in after signing up, it asks me my account. If the system doesn`t know my account number, since I signed up. All right, I left to pay my bill. He`s asking me for an account. I entered it and then he will ask me to enter a security code that I did by email after receiving. Okay, I`m officially connected. So I`m going to go back to make a payment, and again, he`s asking me account – if I enter it and then he says he wants me to hand over a security code so I can get a new one. The default payment contract provides that you make a lump sum down payment and monthly payments. The down payment must be 15% of the arrears, or half of the average one-month bill, plus the most. Monthly payments must be equal to 1/10 of the tailings bill or half of the average one-month bill, plus the amount is higher. See standard form for deferred payment agreements page 46-G.
If you are unable to make a payment, you must call the company before the payment date to notify them. The utility is more likely to excuse a late payment if they hear about you in advance. If the distribution company knows that you are receiving some form of public assistance (including SSI), it will also not have informed the management of the staff (“HRA”) of the proposed termination, the amount of arrears and this payment. Notification to the HRA must be made three to five days prior to the proposed termination. This is a total con Ed scam or a problem that Miss `Con Edison`s customer service manager` noticed when looking at all our statements and explained that it seems that they are reading the wrong meter and that the amount of money and electricity is part of the lobby fixtures, the TV screens in the lobby, the hallway, the elevator and not our apartment. We checked the payments we made in 2016 and 2017, and they are half the price of what Con Ed, after telling the smart meter reading, that we have to pay. ConEdison is the only company I can say I`ve never had a problem with. My account is still correct and even though I`m a little late, I don`t have to worry about them unplugging my power and giving me time to make a payment. They turned out to be one of the best services and I am very pleased with them.
If Verizon could improve its services to work as well as ConEdison, that would be great!!! Continuing the service due to a medical emergency or dependence on life support does not absolve you of the responsibility to pay your electricity bills. You will have to pay your bills as soon as you are able to do so. I`ve been pretty consistent with an average conedision bill of $150. I like my bills to be $0 when I pay them. I recently deposited a payment for an invoice for the month of August.